Services

Platform Readiness

You’re asking:
“Should we go with BigCommerce? Is dotCMS right for our content model? Are we even ready?”

This engagement is designed to answer those questions before you start burning budget.

What you get:

  • A tailored 60–90 min discovery session with your business and technical stakeholders

  • A light but sharp review of your current systems, digital goals, and project landscape

  • Guidance on platform suitability (including alternatives, if relevant)

  • A partner engagement strategy, in-house build vs. agency vs. hybrid

  • Risk areas flagged and prioritised (e.g. migration complexity, team gaps, compliance)

  • A practical "You Are Here" map and checklist outlining the next 3–5 recommended steps

Why it matters:
This audit saves weeks of confusion and sets the foundation for the next 12 months of investment.

Scope & Strategy

You’re asking:
“We’ve picked a platform. But how do we brief vendors, avoid scope creep, and actually budget this?”

This packages your vision into a project brief that any good implementation team can deliver against and helps you avoid being oversold.

What you get:

  • Up to four focused workshops to extract goals, rules, flows, and feature requirements

  • Clear functional requirements, what the system must do, and for whom

  • Technical specifications, including data structure and integration needs

  • High-level architecture & ecosystem map (ERP, PIM, CRM, etc.)

  • Realistic budget and delivery timeline models

  • A vendor-ready briefing pack (or RFP) with everything needed to quote responsibly

Why it matters:
This is your project’s foundation. Get this wrong, and it doesn’t matter who builds it.

Implementation Oversight – Core

You’re asking:
“We’re about to kick off the build. Who’s making sure it doesn’t go off the rails?”

This is where Klaar acts as your client-side project lead managing scope, momentum, and accountability across your vendors and internal teams.

What you get:

  • Kickoff facilitation to align delivery teams, business units, and IT

  • Backlog and sprint cycle review (every 2 weeks)

  • Weekly status reports stripped of tech fluff, focused on real risks and blockers

  • Liaison between implementation partners, design, and third-party vendors

  • Issue escalation management

  • Scope drift tracking so you don’t pay for the same thing twice

Why it matters:
Even the best dev teams need a steady hand on the client side. Otherwise, things get lost in translation or forgotten entirely.

Implementation Oversight – Premium

You’re asking:
“This project touches five departments, three vendors, and our board wants updates. Who’s owning this?”

This package is for high-stakes, multi-team builds that demand dedicated strategic leadership. Klaar embeds as a fractional product owner or implementation lead reporting directly to your executive team.

Everything in Core, plus:

  • Embedded client-side PM or Product Owner presence (part-time, weekly cadence)

  • Change request evaluation and governance setup

  • QA and UAT oversight including staging review, internal test coordination, and bug triage

  • Go-live readiness planning including rollback scenarios

  • 2-week post-launch hypercare support and transition planning

Why it matters:
This is where we really shine helping your internal teams feel supported, and your board feel calm.

Project Recovery & Re-Scope

You’re asking:
“We’re halfway through and things feel... off. The agency says it’s fine. It’s not fine.”

We step in with fresh eyes, neutral positioning, and a mandate to get your project back under control or help you exit cleanly and try again.

What you get:

  • A full project health audit (timeline, budget, backlog, team roles)

  • A structured stakeholder realignment session (internal + external)

  • Gap analysis vs. original scope and current state

  • A revised, staged recovery plan (or controlled re-scoping strategy)

  • Optional: interim takeover of PM or product leadership roles

Why it matters:
Sometimes projects don’t need a new vendor. They just need a grown-up in the room.